Take a Peek Behind the Scenes of the Heavenly Desserts Experience

At Heavenly Desserts, everything we do begins with one priority: you.

From the moment you enter our restaurants, every touchpoint is designed to ensure your visit is seamless, enjoyable, and memorable.

What you see - whether it’s a perfectly presented dessert, smooth ordering, or striking campaign imagery - is only the final stage. Behind the scenes, careful planning, technology, and creative effort all come together to enhance your experience. That’s where we come in.

Our marketing team consists of six girls passionate about storytelling and creative messaging. Each month, we have photoshoots that reflect the attention to detail that underpins the brand, getting the right shots to convey the right story. While the images you see may look effortless, capturing them often requires some creative setups and some unusual angles. But these efforts ensure that every visual accurately represents the quality and care you can expect when visiting us.

Our development team is made up of four forward-thinking innovators, always a step ahead and searching for the next must-have flavour or experience. By analysing online behaviour, tracking emerging trends across social platforms, attending supplier workshops, and staying closely connected to what you’re really craving, they do the groundwork that allows us to create experiences that genuinely resonate.

And operationally, we have four of the best area managers on the ground making sure the experience we strive to give you is executed at the restaurant level every time. If you’re a regular visitor, you’ll have noticed our brand-new KATE Media tablets to help with your orders.

Did you know, on average, manually entering orders takes 13 seconds each?

Across 880,000 orders per year, that adds up to over 3,000 hours of our team spent on screens rather than engaging with you.

KATE Media allows our teams to reclaim that time, allowing them to focus on what matters most: welcoming you in, understanding your preferences, and guiding each visit with care.

The technology, planning, and creative processes behind Heavenly Desserts all serve one purpose: elevating your experience. Every photoshoot, flavour exploration and system upgrade is carefully considered to make each visit smoother, more engaging, and more memorable.

Because at Heavenly Desserts, our destination has always been the same - crafting moments that feel thoughtful, personal, and indulgent, every single time.

Fancy making your experience even smoother? Download our app and join our community for delicious rewards, freebies and all things Heavenly! Take a look: OUR APP | Heavenly Desserts