top of page
Our New App - Heavenly Desserts
Our App
App Store
Google Play


With our app, you're rewarded not just for every visit but also when you order via click & collect.

Use your points to bag a freebie the next time your visit.

You get a Point for every pound you spend. Each point is worth 10p which you can use on your next visit.
Collect a stamp for every handcrafted drink. When you have 9 stamps your 10th one is on us!
Earn Points with Our App
Animated Lines
Ordering on Our App


Order from your phone to your table in just a few taps. Simply scan your QR code, pick your favourites and leave the rest to us...

Skip the queues in store and get your fix quicker when you order ahead.

Enjoy your favourite desserts on the move or at home when you order via Click & Collect on our app! 

Our App
Google Play
App Store
  • Do you serve alcohol in your restaurants?
    No alcohol is served on the premises of any of our restaurants.
  • What time do your restaurants open?
    Our restaurant opening hours vary, but you can check all restaurant opening hours via our restaurant locator.
  • Do you have a menu I can view online?
    Yes, we do! You can view our main, vegan and drinks menu online here. Our menu is also available to download as a PDF, just in case you need to share it.
  • How can I order Heavenly Desserts online?
    You can order your favourite desserts by using third party delivery partners, including Uber Eats, Deliveroo and Just Eat. You can also order for click & collect from your nearest Heavenly Desserts Restaurant.
  • Is there parking available at your restaurants?
    Some of our restaurants may have parking facilities or nearby parking available – be sure to check our restaurant locator and always plan ahead before driving to one of our restaurants to avoid any disappointment.
  • Which of your restaurants provide disability access?
    We aim to provide for all customers, and you can check the disability access and facilities of each of our restaurants by contacting them directly, details for each restaurant can be found on our restaurant locator. If you require any additional access or assistance, please ask and we’ll be happy to help.
  • Can I book a reservation online?
    Currently, there is no online booking system, and we only accept walk-ins.
  • Is your food and drink halal?
    Yes, all food and drink in every store is 100% halal.
  • What are the T&Cs of using the WiFi available in Heavenly Desserts Restaurants?
    The terms and conditions for using our WiFi can be found on the splash page when attempting to connect to our WiFi.
  • Why am I required to give my details when using WiFi at Heavenly Desserts?
    Our WiFi provider, Smarter WiFi, requests some basic info from our guests for a handful of reasons, with the main reason being security to protect guests from any viruses or spam. Once signed up, you’ll be remembered by Smarter WiFi and automatically connect on any future visits to store. When registering your details to our WiFi provider, you will also be given the option to opt in and out of any email marketing.
  • Does Heavenly Desserts have a mailing list I can subscribe to?
    We do, indeed! Sign up to our mailing list and you’ll be the first to hear about all things Heavenly. This includes any new and exciting desserts, promotions, offers and news.
  • Where can I purchase a Heavenly Desserts gift card?
    Gift cards are currently available to purchase in all UK restaurants.
  • What payment methods are accepted in Heavenly Desserts Restaurants?
    All restaurants accept both cash and card payments.
  • I’m not satisfied with my click & collect order, who do I contact?
    We’re sorry to hear you’re not entirely happy with your click & collect order and we’re always here to help. Please use our restaurant locator. and reach out to the restaurant you ordered from directly.
  • I have an issue with my order through a third-party delivery partner, who do I contact?
    We’re sorry to hear that you weren’t satisfied with the service from our third-party delivery partner. For any issues on goods in transits, delivery times or other delivery partner related queries, please contact the delivery partner directly.
  • Where can I find out information on franchise opportunities with Heavenly Desserts?
    Interested in franchising with us? Great! You can find out more information on our franchise and first steps to working with us here.
  • I’d like to work in a Heavenly Desserts Restaurant, how do I apply?
    If you’re interested in working with us at a Heavenly Desserts Restaurant, you can upload your CV and apply online by visiting our careers page.
  • Where is my nearest Heavenly Desserts Restaurant?
    You can find your nearest Heavenly restaurant, check its opening hours and facilities via our restaurant locator.
  • Is there WiFi available at all Heavenly Desserts Restaurant?
    Yes, all restaurants offer free WiFi for guests. Sign up to Smarter WiFi in a few easy steps to make the most of your visit to Heavenly Desserts.
  • How can I get in touch?
    You can get in touch by submitting a message on our contact page. Alternatively, you can find the contact details for all our restaurants via our restaurant locator.
  • Do your restaurants allow smoking or the use of e-cigarettes?
    Smoking is not permitted in any Heavenly Desserts Restaurants– this includes the use of e-cigarettes. For those restaurants with outdoor seating areas, smoking may be permitted, and this is to each restaurants discretion.
  • Is there anywhere I can view your allergens guide online?
    You can view our allergens guide here. When arriving in our restaurants, our team will ask whether you have any allergens or specific dietary requirements we should be aware of, so please be sure to inform your waiter.
  • Do your restaurants welcome dogs?
    We do not allow dogs on our premises, with the exception of guide and assistance dogs.
  • Association Access
    Provide a full-time official of the association access (at reasonable times and on reasonable notice) to confidential information relating to the franchise and its standing (on the understanding that such information remains confidential to the authorised official).
  • Informal Conciliation Scheme
    The BFA operates an informal conciliation scheme, and facilitates mediation and arbitration schemes. These services are available to franchisor members and franchisees who jointly agree to the use of these schemes.
  • Non-Confidential Information
    Provide to the association any non-confidential information relating to their franchise business or relating to the standing and qualifications of its directors, as may be requested by an authorised official of the association.
  • 4 Key Criteria Principles
    All Full and Associate members of the BFA must meet four key criteria: that the business is viable, transferable, ethical and fully disclosed. These principles underpin the accreditation process before membership is granted. As part of their application, franchisors are expected to demonstrate how they meet these standards and provide evidence of the same, where appropriate. Viable: The business will have evidence to show that the product or service is saleable, and at a level of profit that will sustain a franchised network. Transferable: There is a means for the transfer of the know-how to a new operator at arm’s length, essential if the business is to be franchised. Ethical: The franchise is structured and operated in accordance with the ethical principles set out in the European Code of Ethics for Franchising, which covers matters of advertising, recruiting, selecting, and interactions with franchisees. The applicant’s franchise agreement is formally assessed. Fully-disclosed: All information on the business that is material to the franchise proposition and contract is disclosed without ambiguity to prospective franchisees.
  • Compliance
    Comply with the Code of Advertising Practice as published by the Advertising Standards Authority.
  • Guidelines of Best Practice
    Members of the association also seek to comply with the spirit and intent of the Guidelines to Best Practice as published by the association from time to time. In respect of both the foregoing general conditions of membership, and the following specific terms, whilst the association will use its best endeavours to establish the eligibility of an applicant, the onus for demonstrating that the criteria have been met on initial accreditation or reaccreditation lies finally with the applicant.
  • Want to talk directly to our stores?
    To get in touch with our stores you can find all their contact details on our locations page here
  • Contact details for Marketing and PR
    For all marketing and PR needs please contact...
  • I have a problem with my delivery...
    Please contact the delivery provided you used to solve any issues with delivery. If you have a problem with your order then please contact the store you ordered from. Their contact details can be found on our locations page.
  • How can I purchase a gift card?
    Our gift cards are available to purchase in all of locations and can be used in our restaurants across the UK. Every gift card is valid for a minimum of 12 months. You’ll also soon be able to purchase gift cards directly from our website.
  • Does the highlight all allergen information?
    Within each item selection on the menu, you’ll find an allergen information section. This section details the allergens associated with the ingredients within this item. Please be sure to carefully read product descriptions and take note of any allergens that may be included. We ask that you also alert a team member if you have any allergy requirements or intolerances, requesting our allergens guide should you need any further details. We take all reasonable steps to prepare your food and drink safely, however we cannot guarantee completely allergen free environments or products.
  • What loyalty schemes are available on the app?
    Create an account on our app and we’ll add a fiver to your account after you've made your first purchase via the app! You can earn points with every purchase you make which can be redeemed for future in-store and click & collect orders via the app. We also have a digital stamp card on the app which offers a free drink after collecting 9 stamps.
  • Can I use the app without creating an account?
    You can have a look around our app without signing up or creating an account. However, if you want to place an order and take advantage of exclusive app offers and discounts, be sure to sign up to start earning rewards.
  • Can I make a reservation via the app?
    Currently, our app doesn’t have a booking system in place. However, you can make a booking online by visiting
  • Does the app show me my nearest store?
    Yes! Just make sure you have your location services turned and we’ll show you your nearest store. You can also find a store by searching by postcode in our location finder and view a full store list with each location's details including opening hours and directions.
  • Is your food and drink Halal?
    All of our ingredients are suitable for a Halal diet. Please speak to a member of our team in store for any specific dietary or allergen questions.
  • Have a question about our app?
    Drop us an email on and we’ll do our best to answer.
  • Can I order Heavenly Desserts home delivery from the app?
    You can order Heavenly Desserts via delivery partners, including Deliveroo, Uber Eats and Just Eat. Select your nearest store on our location finder on the app and you’ll be directed to your preferred delivery partners page to place your order. You can use our app to skip the queues and order ahead via our click & collect service.


Our app will be available in selected restaurants across the UK from the 29th of August. With all locations being live over the next few months.

bottom of page